|
What are Cookies
?
To purchase items in our shop, you must activate the cookies in your
browser. If you have deactivated the cookies, you will not be able to
put items into the shopping cart, or other problems could arise while
during purchasing.
We use cookies (a little piece of text that is placed on your hard drive)
so you can browse through our shop and purchase items. Our cookie contains
only one unchangeable number and is only good for a limited amount of
time while you are shopping with us online.
Activate Cookies
in your Browser as follows:
Microsoft Internet
Explorer:
Click on the menu list on "Tools - Internet Options - Security."
Then click on the button
"Custom Level" and check to see if the box "activate cookies"
is marked. If it isn't, click on the box to mark it.
Mozilla Firefox:
Choose Edit -> Preferences
and click on the "Privacy and Security" option. Select the radio
button next to "Accept all cookies" and click "OK".
You can use the following methods of payment:
- Credit Card payment
- Bank/Money Transfer
(cash before delivery)
- Cash on delivery
(Only for Germany, Austria and Switzerland)
Information about
the availability of individual products from our catalog can be found
on the detail page of the item. Unfortunately, we cannot provide more
information than what is on each product's detail page.
If your ordered item is not available, we will notify you via e-mail.
Please note: With large orders, we cannot guarantee the availability of
products in the catalog. Our customer service will be happy to inform
you about the current product availability.
Use our contact page
| ORDER
STATUS - NOTIFICATION: |
|
With your email address and your password
you can check your order status any time. Please klick here
to go to the order status - login page.
You will receive
a notification email (to the email address you specified at your order),
when the package leaves our dispatch.
If you want to modify
your personal informations like delivery address, E-Mail address or your password, please sign in with your E-Mail adress and password on top right at the "My Account" section.
If you have lost or
forgotten your password, hit the "Forgot
Password?" button - on the next page please fill in your E-Mail Adress of your customer account.
Then hit the "Send Password" Button".
You will receive a E-Mail message which includes a Link - please click on the link where you will be redirected and prompted to choose a new password.
Erotikexpress.com
will give you a 100-percent refund if you return your product with in
14 days of receiving it. Exceptions include videos, CD-ROMs and DVDs if
they are removed from their plastic wrappers. Also excluded are damaged
items and used hygienic articles. Sets can only be returned in their entirety.
You do not have to state a reason when returning an item.
Every order will be
immediately processed so that you will receive your plainly wrapped package
in a few days.
Our delivery deadlines are in accordance with the time of the order.
Normally all DVDs are in stock.
We will usually
process your order within one workday, and we send out your order within
24-48 hours.
Even if your item is out of print, we will still try to deliver it to
you within 10 days.
Deliveries are made with Mail or with UPS. If you are not home at the
time of delivery, a message will be left for you indicating the time for
a second delivery. You can also call UPS to arrange a particular time
for the delivery. For deliveries through standard mail, a message will be left
for you, and you will be able pick up your package at the nearest mail
office.
If you want to inquire as to the status of your order, please click here
or contact our delivery-service team via the contact page
Deliveries are made
with Mail or with UPS. If you are not home at the time of delivery, a
message will be left for you indicating the time for a second delivery.
You can also call UPS to arrange a particular time for the delivery. For
deliveries through the mail, a message will be left for you, and you will
be able pick up your package at the nearest post office.
These are our Shipping
Rates:
Shipping Rates for creditcard and bank transfer orders:
| Germany
/ Austria / Switzerland |
EUR
5,90.- / US$ 7,40.- |
| All other countries of the European Union |
EUR
8,90.- / US$ 11,70.-- |
| All
other counties worldwide: |
EUR
8,90.- / US$ 11,70.-- |
Shipping Rates
for cash on delivery orders:
| Germany
/ Austria / Switzerland |
EUR
7,90.- / US$ 9,90.- |
Cash on Delivery
Shipping is for Germany, Austria and Switzerland only!
Cash on Delivery Shipping to other countries is not possible.
Discretion is our
priority! Every package from us is delivered in plain packaging, and there
is absolutely no indication that the package is from the company Erotikexpress.com.
As sender appers "Canford Trade LTD" on the package.
All orders will be
sent through German Mail or via UPS. This way your privacy is protected.
We use coding technologies
that are in accordance with the highest industry standard (SSL-128 bit)
to insure that your information is sent to us securely.
We don't store any credit card information on our system !
At no time do
we send credit card information on the Internet uncoded. All personal
data will be kept confidential.
While processing your
order, our server will carry out the transaction with your payment in
a completely coded form. Your order will then be sent to the shipping
department.
For more information about the way we handle personal data, please see
our Data Protection
page.
Please send returns
to the address on the delivery note you receive with your package.
Please note:
You paid with a credit
card, cash before delivery or money transfer ? Then please send us your
bank account information to make a refund.
All of our videos
are only available in VHS-Format. NTSC-Videos are not available.
All DVD's are "codefree" (no region code) and viewable in all
countries around the world, if your
player supports NTSC and VHS format. (Almost all DVD Players can play
both formats, please check the hardware documentation of your DVD Player)
Content of the
Online Offer
Erotikexpress.com takes no responsibility for the current ness, correctness,
completeness or quality for the information provided. Users must decide
for themselves if the products are suitable for them. Users should seek
the advice of a professional if there is any risk of side or long-term
affects from that could arise from the use of certain products. Users
must take into consideration their own health and psychological conditions
before deciding if a product are suitable.
As long as Erotikexpress.com does not show gross negligence, it refuses
the liability for any direct or indirect damages, be they material or
ethical, caused by the use or misuse of the presented information.
An original copy of the invoice is necessary when challenging guarantees
and liability. The legal statute of limitations regarding to validity
of the warranty will apply. All offers are subject to being sold and not
binding. The author has the right to change any or all of the contents
of the site without warning.
Legality of the
Exceptions to the Guarantee
These exceptions to the guarantee should be considered as part of the
Internet offer. If parts of the text do not correspond to other parts,
the remaining text is still valid.
The company Canford Trade LTD
offers the opportunity to order erotic materials through its website www.erotikexpress.com
. To use our website and to order from our Internet Adult DVD Shop, the following
conditions apply:
No part of the site
may be reproduced, duplicated, copied, sold, resold or used for any business
purpose that has not be expressly approved by erotikexpress.com. Erotikexpress.com
and its partner retain the right to close any accounts or to cancel any
orders if it appears to abuse the rights of its customers or if the interests
of erotikexpress.com and its partner are at risk.
The buying and selling
of articles from this website is applicable to the laws of BVI.
The website may only
be used for legal purposes. When an order is sent outside of BritishVirgin
Islands, the customer is considered as the importer and is therefore responsible
for respecting the laws of the receiving country. It is the sole responsibility
of the customer to be aware of the applicable laws in his or her country,
and to make sure that the ordered goods are allowed in the country.
The customer must
also follow the customs laws of his or her country. Canford Trade LTD reminds
its customers that the import of certain articles can be restricted and
that the customer is solely responsible for any present or future taxes,
delivery costs, custom taxes, or other costs that might be demanded by
the governing authorities.
Impressum
|
